Returns & Exchanges

Due to the perishable nature of our fresh-baked cookies, we are unable to accept returns or exchanges once an order has been fulfilled. However, if there is an issue with your order's quality or accuracy, we are committed to making it right.

Return Process

• 1.
  Contact Support

  Email our cookie concierge team within 24 hours of receiving your delivery with your order number and any relevant details.

• 2.
  Provide Documentation

  Please include clear photos of the packaging and the cookies so we can better understand the issue and improve our baking process.

• 3.
  Internal Review

  Our team will review your claim immediately to determine if a replacement, store credit, or refund is the appropriate resolution.

• 4.
  Resolution Delivery

  Once approved, we will prioritize a fresh batch for redelivery or process your credit within 3-5 business days.